Customer-focused SaaS professional with experience across implementation, customer success, reporting, and revenue-driven client relationships. I help teams improve onboarding outcomes, engagement, and long-term customer value through structured execution and data-informed decision making.
300+ Deployments supported
25–30 Concurrent implementations
90% CSAT maintained
200% Reporting output increase
Available for Customer Success, Implementation, and Revenue-focused SaaS roles.
Organizations Supported
Experience supporting enterprise and public-sector organizations through SaaS implementations and customer engagements.
What Colleagues Say
Trusted by colleagues, leaders, and cross-functional partners.
Matt played an important role in supporting enterprise client delivery, particularly across integrations and cross-system alignment. He operated at the intersection of client, product, and technical teams, ensuring implementations were delivered efficiently and aligned to business objectives.His structured approach, organizational discipline, and ability to maintain clarity across multiple concurrent initiatives made him a trusted partner within complex implementation programs.— Asif Ikram
Technology Leader
Matt was one of those team members you could rely on not just to complete tasks, but to take real ownership of outcomes. He consistently demonstrated initiative, strong organization, and clear communication with both internal teams and clients.
He handled fast-moving implementation environments exceptionally well, keeping projects on track while anticipating risks and improving processes proactively. Matt is the kind of professional every manager wants on their team — proactive, dependable, and genuinely invested in client success.
— Sneha Rathore
Enterprise Implementation Project Manager, VidCruiterMatt is one of the rare leaders who combines the qualities of an effective manager and a patient mentor. During our time working together, he significantly improved processes across both integrations and reporting — improvements that teams continue to benefit from today.
His ability to navigate complex challenges while maintaining clarity and momentum made a lasting impact on the organization.
— Christopher James Timagos
Integrations & Reporting Analyst, VidCruiterMatt remains one of the most articulate and skilled professionals I’ve worked with. He navigates complex conversations with honesty and poise, building trust through clarity and communication.
Any organization would be fortunate to have someone with Matt’s ability to connect with clients while driving meaningful outcomes.
— Jason Ware
Media Account Consultant, Yellow Pages
View additional recommendations on LinkedIn
About Matt
I’m a SaaS professional focused on helping organizations improve customer adoption, retention, and long-term value through structured execution and practical problem solving.
My experience sits at the intersection of implementation, customer success, and revenue-focused client relationships. I’ve led complex enterprise onboarding initiatives, supported integrations across diverse environments, and partnered cross-functionally to improve both customer outcomes and internal efficiency. I’m particularly interested in environments where teams are building, improving processes, and working collaboratively to solve real customer challenges.
Earlier in my career, I worked in account management and sales, managing large client portfolios and driving growth through consultative, data-informed strategies. That background continues to shape how I approach customer relationships today — with a strong focus on value creation, communication, and long-term partnership.
I’m known for being calm under pressure, highly adaptable, and comfortable navigating ambiguity — especially in fast-moving environments where priorities shift and teams need someone who can bring structure and momentum.
Outside of work, I’m a husband and father, and I value discipline, continuous improvement, and building things that last — both professionally and personally.
Recruiter & Hiring Manager FAQ
If you have additional questions, feel free to reach out directly — I’m always happy to connect.
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I’m primarily focused on Customer Success, Implementation, and customer-facing SaaS roles where I can drive adoption, retention, and long-term customer value. I’m also open to revenue-focused or hybrid roles that combine relationship management with growth outcomes.
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Yes. I’m open to remote roles across North America as well as hybrid opportunities in Ontario.
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I’ve supported organizations ranging from mid-market to large enterprise, including public-sector environments, managing complex implementations and multi-stakeholder projects.
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I do my best work in collaborative environments where teams are building, improving processes, and solving real customer challenges. I’m particularly motivated by organizations that value accountability, clarity, and continuous improvement.
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My experience sits at the intersection of implementation, customer success, and revenue impact. I bring strong execution discipline, the ability to manage multiple concurrent initiatives, and a focus on measurable outcomes like adoption, engagement, and operational efficiency.
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Yes. Earlier in my career I worked in account management and sales roles, which shaped how I approach customer relationships today — with a strong focus on value creation, communication, and long-term partnership.
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I’m actively exploring new opportunities and can be flexible depending on role requirements and transition timelines.
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Absolutely. If you prefer to use your own scheduling tool or platform, you can share that during booking or reach out directly via LinkedIn or email.
Let’s Connect
If you’re looking for someone who can help improve customer adoption, retention, and operational efficiency — or if you think my experience could be a strong fit for your team — I’d be happy to connect.
You can book time directly using the calendar below. If you prefer to use your own scheduling link or meeting platform, there’s an option to share that during booking as well.
You’re also welcome to reach out via LinkedIn or email.